Frequently Asked Questions - Patient




Nouveal ne se substitue pas à l’avis médical d’un professionnel de santé. En cas de problèmes médicaux, il est recommandé de prendre contact avec votre établissement de santé en vous référant au document d’inscription ONCO’nect.

L’application ONCO’nect permet d’établir un suivi et un lien privilégié avec votre établissement de santé tout en vous permettant d’échanger de manière sécurisée des informations administratives et médicales depuis chez vous. Ainsi, votre accompagnement tout au long de votre parcours de soin est facilité afin que vous soyez dans les meilleures conditions possibles. Chaque établissement de santé conserve la possibilité de proposer tout ou partie des fonctionnalités disponibles dans la solution ONCO’nect.

I created my ONCO’nect account myself
Your ID is the email address you entered when creating your account.

I received my IDs by email/text message
Your IDs have been sent to you by email and/or text message. If you cannot find the said email and/or text message, please contact the administration department of your healthcare center. They will send you a copy of your registration summary.

If you have forgotten your password you can click on the hyperlink « Forgotten Password » available on the e-fitback login page of your healthcare center. You will then have to enter your username and choose the way you want to reset your password: via text message or email. Depending on which option you choose, you will receive a link or code that will let you enter your new password.

The ONCO’nect app is available for free :
- On Android devices via the Google Store, from version 4.1. This version is compatible with smartphones and tablets.
- On iOS devices via the App Store, from version 9.0. This version is compatible with iPhone, iPad and iPod Touch.


An internet connection is required to use all the features of the mobile app. If your mobile phone is not compatible, the web version is available on all web browsers via the following login page: https://www.onconect.fr/en

Check the quality of your internet connection and the accuracy of your username and password. If you still cannot login after these checks, please contact your healthcare center. They will do what is necessary to solve this. In case you cannot log in, you will find the phone number on the e-fitback login page of your healthcare center.


For any other dysfunction, please contact your healthcare center and specify the following: username, your healthcare center, the browser used and its version number, and the description of the dysfunction encountered. If you use the mobile app, please precise the model of your smartphone or tablet and its OS version.

Your personal information and password can be changed from the « My Account » icon on your dashboard. Some of your personal information cannot be modified by yourself, for example your last name or the name of your physician or surgeon. In case of any change in this information, you must report them to your healthcare center.

If you want more information on the treatment of your personal data, we invite you to refer to the Terms of Use signed during your first login. You can find them by going to the "Help" tab on the e-fitback dashboard and by clicking on the link "Terms of Use".

Once you validate a form or a checklist, you can no longer modify it. Therefore, you must contact your healthcare center via the ONCO’nect secured messaging service (if enabled by your center) or by phone to inform them of these changes.

Your personal data is completely safe and hosted in a certified health data hoster.

The company Nouveal has developed innovative measures allowing the use of the camera without the photos being stored in the photo gallery of the phone. The photos remain in the application and in case of loss or theft of the phone, the user has nothing to worry about regarding access to his/her personal data.

Conformément à la loi avec la loi RGPD du 25 mai 2018 et, de ce fait à l’article 17, si vous souhaitez supprimer l’application ONCO’nect, et de ce fait ne plus l’utiliser, vous devez le signaler à votre établissement de santé et demander l’effacement des données vous concernant. L’établissement se chargera de nous faire part de votre souhait.


Attention : la suppression des données de l’application ONCO’nect sur votre smartphone n’implique pas la suppression des données liées à votre compte. Vous y aurez toujours accès ultérieurement sur mobile ou en utilisant un navigateur web.

If you want to know more about the legal notices, please visit https://e-fitback.com/en/legal-notices. The Terms of Use and the data privacy policy signed during your first login are available in the "Help" tab of your dashboard.

Si vous aimez utiliser ONCO’nect, visitez nos pages sur l'App Store et le Google play store pour y laisser des commentaires et de bonnes évaluations. Vous pouvez également en parler à vos proches !

The FAQ has not answered your issue? You can either follow the instructions given by your surgeon as part of your postoperative follow-up or make any other requests directly to your healthcare center.